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Otley broadband chaos hits businesses and residents

June 27, 2017 7:49 PM

City councillor Sandy Lay (Lib Dem Otley and Yeadon) is calling on BT Openreach and Northern Power Grid to work together to fix internet and broadband problems in a part of Otley that are causing ongoing connection and telephony issues for businesses and residents, including Waitrose and Westgate Surgery.

The problems started following a collision a couple of weeks ago between a lorry and a BT Openreach cabinet that destroyed the cabinet and its power supply. The cabinet outside Waitrose on Westgate was quickly replaced by Openreach but they have been unable to get Northern Power Grid to reconnect the mains power until the 15th August.

In the meantime, Openreach engineers have been changing a battery twice a day at 6am & 6pm to provide power. Unfortunately according to businesses and residents they have not been doing this with the consistency required to provide a stable, sustained broadband connection.

Jonathan Kirkland, who lives on Westgate and was the first resident to raise concerns with Cllr Lay said:

"I just wish these two companies could work together, there's lots of older people, businesses and a GP surgery around here and we all rely on the internet."

Cllr Sandy Lay with Alison Barton from Otley Hire Centre

Cllr Sandy Lay with Alison Barton from Otley Hire Centre

Alison Barton from Otley Hire Centre said:

"We've been affected since 9th June and I was astounded when our supplier told us it would be 15th August before normal service would be resumed. This is affecting our business so we really want something done long before that."

Cllr Sandy Lay (Lib Dem, Otley and Yeadon) said:

"Affected customers are really suffering due to a failure of Openreach and Northern Power Grid to work together. It's been two weeks already with a delay of another seven weeks before the main supply is proposed to get back to normal.

"Clearly this is unacceptable and just not good enough. Affected customers want stable, reliable internet and not the disruption and chaos they've been getting for the last fortnight whilst these huge companies have failed to work together for the benefit of their customers."